Wednesday, 29 January, 2025: Approximately 2,500 customers in Clare remain without water this evening. This is down from a peak of approximately 10,000 customers on Sunday.
Following huge efforts from crews on the ground, we can confirm that power has been restored to many water treatment plants across the county, and Uisce Éireann have approximately 20 generators installed at all of the plants, pumping stations and reservoirs where it is required.
Over the course of the next 24 hours, many customers can expect water supply to return to their homes as the networks and reservoirs fill. We are continuing to work closely with the ESB to prioritise the restoration of electricity supply in the remaining locations where generators are still providing a power source. Customers may experience low pressure or disruptions as the networks begin to recharge, especially those on higher ground or at the end of a network.
Darragh Conneely, Uisce Éireann’s Operations Manager, said: “I would like to recognise the work being carried out by our crews on the ground who have been working non-stop as we continue to see positive progress in returning water supply to those impacted. We understand the impact that prolonged loss of water supply has on our customers and have put alternative water supplies in place across the county to alleviate this difficulty.
We will be updating our website and providing information to local stakeholders about their locations. We are also providing additional supports for elderly and vulnerable customers, and we would encourage people to contact our customer care team at 1800 278 278 if additional support is needed.”
Alternative water supplies will remain in place for communities until they are no longer required, and these are available in the following locations:
- Killaloe GAA Pitch
- Public Water Tap located at Ennistymon Square
- Clouna Church, Ennistymon
- Woodcock Pub, Cratloe
- O’Maras Shop, Flagmount
- McGann’s Pub, Doolin
- O’Donoghue’s Pub, Fanore
- Church car park, Ballyvaughan
- St Breckans GAA Car Park, Lisdoonvarna
- Promenade car park, Lahinch
- Miltown Malbay GAA Pitch
- Rockshop, Liscannor
Customers are reminded to use their own containers when taking water from tankers and to boil water before consumption as a precautionary measure, which we understand is a challenge at this time.
Uisce Éireann are currently working alongside the Civil Defence to deliver bottled water to vulnerable customers in areas of the county. We are also liaising with Local Co-ordination Groups and Emergency Response Hubs in areas where these have been established. Clare County Council is coordinating the local level humanitarian response in the county. A helpline is available at 065 6846386 (from 8am to 8pm) to provide advice and direction regarding supports available. There are five Community Hubs up and running – located in Ennistymon, Kilrush, Flagmount, Tulla and Doolin/Lisdoonvarna, providing people with power and personal hygiene facilities.
The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X @IWCare with any queries. For updates please visit the Water Supply Updates section of water.ie
Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at the text alerts page.
Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.