19 November, 2024 – Uisce Éireann has identified a burst in a watermain in Co. Clare and is working to restore water as quickly as possible to approximately 550 properties in the area. The areas affected are Whitegate and Mountshannon.

Dedicated water service crews are working to complete the repair and every effort is being made to reduce the impact on homes and businesses and restore normal water supply as quickly as possible. Due to the nature of the repair, it could take until tomorrow morning for normal water supply to be fully restored to all areas, especially for those on higher ground or at the end of the network.  Repairs are expected to be completed by 3pm tomorrow, Wednesday 20 November. Typically, it takes two to three hours after this to restore normal supply to all customers affected by an unplanned outage.

As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes. 

Uisce Éireann’s Darragh Conneely commented: “The repairs are being conducted as quickly and as efficiently as possible to minimise disruption and restore the water supply to homes and businesses. We understand the inconvenience an unplanned outage can have on our customers and appreciate their patience as we work to return normal water supply as quickly as possible. We would also wish to apologise to all road users impacted by the repair works and appreciate their patience and understanding.” 

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours.

Customers may experience discolouration to their supply as a result of the repairs. In the event of discolouration, running the tap for several minutes will usually restore water to a clear colour. For more information, please customers can visit www.water.ie/water-supply/supply-issues/discoloured-water/.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and we encourage customers to engage with us through our website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has launched a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at www.water.ie

ENDS