Shannon Airport’s major investment to enhance customer experience

Shannon Airport will next month raise the curtain on a newly upgraded Transit Lounge and European departure gates following the completion of a €3m enhancement.

The upgrade works are part of a wider capital investment programme to enhance the passenger experience at the historic terminal building, which over the years has hosted some of the world’s most famous people, from US presidents to stars of screen and stage. In total this year will see €6m in total invested this year in a range of projects including, customer service initiatives, apron reconstruction, fire compliance upgrades and energy efficiency projects.

The Transit area enhancements include the total refurbishment of the transit lounge and restrooms and the creation of a new catering facility and food court. The works are being carried out for the airport by Clare based companies M. Fitzgibbon Contractors and O’Keeffe Electrical Engineers, under the direction of the airport’s consultants, Tobin Consulting Engineers from Galway.

Commenting on the programme, Mary Considine, Acting CEO of Shannon Group said, “We have taken pride in being customer focused and this initiative will help us provide an enhanced service and underpins our continued commitment to enhance our customers’ experience. It complements the major refurbishment of our Shannon Duty Free which we undertook last year and saw the world’s first duty free get a major makeover.”

Said Shannon Group Chairman Rose Hynes, “Shannon has a strong reputation for delivering high quality customer services and we are determined to continue to strive to improve our standards and overall customer experience.  To that end, we will be investing significantly over the coming years in ensuring our passengers enjoy convenience and comfort, starting with this investment in our Transit lounge and European departure gates.

“This is part of an ongoing programme of investment that the airport is committed too and it will support local jobs during the construction process, which is also important to the region.”